Standard Return Policy
Our team at Quale House has selected and produced these products because we love them, but we understand that you may need to make a return.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
STEP 1: REQUEST RMA NUMBER
- Enter your order number and email address HERE
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
- Place your item in the original packaging and/or sturdy box and secure.
- The return must be properly packaged to protect against damage in transit.
- The RMA # must be clearly written on the shipment.
STEP 3: SHIP THE ITEMS
- You are responsible for the shipping charges to return the item to us.
- Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.
TO RETURN AN ITEM VIA YOUR PREFERRED CARRIER:
If you would like to use your own return shipping method, please obtain a return authorization number from firstname.lastname@example.org. Once obtained, pack and return items in original condition, include the provided RMA form, and send to:
c/o Returns Department
8836 Sky Watch Lane
Decatur, AR 72722
(As of November 10, 2020)